Can I return a floral arrangement?
No, we do not accept returns on any floral arrangements or products. All sales are final once the order has been delivered.
Can I cancel my order?
Orders can only be canceled if the request is made at least 24 hours prior to the scheduled delivery date. Please note that same-day orders are not eligible for cancellation, and cancellations made within 24 hours of delivery will not be refunded but may be rescheduled or adjusted at our discretion.
Can I modify my same-day order after placing it?
No, once a same-day order is placed, it cannot be canceled or modified. Please ensure all details are correct before confirming your order.
Can I change my delivery details after placing an order?
You can change your delivery date or address as long as we are notified at least 24 hours before the scheduled delivery. Any changes made within 24 hours of the delivery are subject to availability and may not be honored.
What should I do if my arrangement is damaged or incorrect?
If you receive a damaged or incorrect arrangement, please email us photos of the item on the same day of delivery, including the original packaging. If we determine that the arrangement was delivered in unsatisfactory condition, we will offer a replacement of the item.
Are gift cards refundable?
No, gift cards are non-refundable and cannot be returned under any circumstances.
What happens if my delivery is delayed or incorrect?
We are not responsible for any delays or incorrect deliveries caused by inaccurate delivery information or circumstances beyond our control, such as weather conditions, strikes, or traffic delays. Please ensure all delivery details are correct to avoid any issues.
Can I request a specific delivery time?
While we cannot guarantee a specific delivery time, you can contact us after placing your order to inquire about the possibility of delivering within a particular time window. However, this is subject to availability.
What happens if I place an order after the same-day cutoff?
Orders placed after 12:00 PM (Texas Time) or 12:00 PM (Florida Time) will be processed for delivery the following day. Same-day delivery is only available if the order is placed before the cutoff time.
How can I contact you if I have questions about my order?
For any inquiries or assistance, you can contact us via email at info@imhereusa.com, by phone at +1 (813) 220-4159, or through our online chat feature on our website at www.imhereusa.com. We are here to assist you and ensure your floral experience is seamless!
